How Small Businesses Are Using AI in 2024

AI for small business



In this fast-paced business world, small businesses are getting a big boost from cutting-edge tech. Artificial Intelligence (AI), which used to be just for big companies, is now a game-changer for small businesses.

This article explores how AI is reshaping the small business landscape, its various use cases, the tools available, and what the future holds.

AI in small business 

The integration of artificial intelligence AI for small business operations is revolutionizing the way entrepreneurs operate. AI technologies, such as machine learning and natural language processing(NLP), enable businesses to analyze vast amounts of data quickly and make data-driven decisions. This not only improves efficiency but also allows for more informed strategic planning.

In a poll by Vistage involving 1,467 leaders of small and mid-sized businesses, 13.6% indicated they are presently using AI in their operations. Specifically, 6.9% are applying it to business functions and 6.1% for client interactions. Close to a third, or 29.5% of those surveyed, believe that AI will soon be among the most impactful technologies.

These numbers show that it’s a great time for small and medium-sized businesses to get on board with the AI revolution. The accessibility of AI solutions has leveled the playing field, allowing businesses with limited resources to compete with their larger counterparts.

Problem solves by AI for small businesses?

There are several problems AI can solve for small businesses, such as automating tasks like customer service, marketing, accounting, and much more.

So let’s discuss some problems faced by small businesses and how AI can solve them.

Boosting Productivity

Artificial Intelligence revolutionizes productivity in small businesses by automating repetitive tasks and optimizing workflows. 

For instance, AI-driven project management tools intelligently allocate tasks, set deadlines, and even predict potential project delays. This enables teams to focus on strategic initiatives, boosting productivity. 

Enhancing Efficiency

AI is a catalyst for efficiency improvement, identifying and resolving operational inefficiencies. AI-driven tools can automate mundane tasks traditionally performed manually and analyze extensive datasets. This allows businesses to focus on strategic metrics that propel business expansion. 

The use of AI not only boosts productivity but also streamlines daily tasks. Whether it’s categorizing incoming emails based on their content or distinguishing between potential and unpromising leads, AI can handle both simple and complex tasks. This, in turn, allows teams to focus on other important tasks.

For example, In manufacturing, predictive maintenance systems powered by AI analyze equipment data in real time, predicting maintenance needs before failures occur. This not only minimizes downtime but also maximizes resource utilization, leading to a more efficient and cost-effective production process.


AI transforms the marketing landscape by leveraging data analytics to create highly targeted campaigns. Take, for instance, an e-commerce business utilizing AI to analyze customer preferences, purchase history, and browsing behavior. With this information, the business can deliver personalized content, recommendations, and promotions, significantly improving customer engagement and conversion rates.

Improving customer support

AI-driven customer support revolutionizes service by providing instant, personalized assistance. Chatbots, equipped with natural language processing, can understand and respond to customer queries 24/7. 

By handling routine inquiries, they free up human agents to focus on more complex issues, ensuring a faster and more efficient resolution of customer concerns and ultimately enhancing overall customer satisfaction.

To improve support and product quality, businesses need to categorize support requests and understand customer sentiment. AI-powered chatbots can gain insights into customer behavior and feelings, companies can address needs before customers even express them

Monitoring Fraud 

Artificial Intelligence is a powerful ally in the ongoing battle against fraud. In the financial sector, AI algorithms continuously analyze vast amounts of transaction data, detecting patterns indicative of potential fraud or security breaches. By proactively identifying and mitigating risks, businesses can safeguard sensitive information, protect financial assets, and maintain the trust of their clientele.

Growing Sales

AI plays a pivotal role in driving sales growth through data-driven insights. Consider a retail business leveraging AI to analyze customer behavior, preferences, and purchase history. By understanding individual customer needs, businesses can tailor marketing strategies, offer personalized discounts, and provide a seamless shopping experience. This targeted approach not only increases customer satisfaction but also significantly boosts sales and customer loyalty.

AI tools for small business 

Many AI-powered tools are now available for small businesses to incorporate into their operations. Customer relationship management (CRM) platforms, like Salesforce and HubSpot, use AI to enhance customer interactions and streamline sales processes.

For financial management, tools like QuickBooks utilize AI to automate bookkeeping tasks, detect anomalies, and provide valuable insights for better financial decision-making.

Chatbot platforms such as Spoky and Drift enable small businesses to implement automated customer support, improving response times and user satisfaction.

Many AI-powered tools use NLP for content creation, like Jasper and Chatgpt, that can generate answers to questions in a human-like manner and create content in specific voice tones.

Future of AI for small business

The future of AI in small business holds immense promise. As technology continues to advance, AI applications will become more sophisticated and adaptable to the unique needs of each business. Integration with other emerging technologies, such as the Internet of Things (IoT) and blockchain, will further enhance AI’s capabilities, opening new possibilities for small businesses to innovate and thrive. 

Predictive analytics, AI-driven cybersecurity, and advanced automation are anticipated to become more accessible, allowing small businesses to compete with larger counterparts on a more level playing field.

The evolution of AI is a journey that small businesses should actively participate in to stay ahead in the competitive landscape. The ongoing development of AI-powered tools tailored for specific industries will empower small businesses to enhance their operations further. This includes AI applications for healthcare, retail, and manufacturing, among others.

How tezeract has helped different business 

In a groundbreaking stride towards innovation, Tezeract has emerged as a game-changer for small businesses with its suite of AI-powered tools, including Peersuma, FormOle, FrontOffice, Doozoo, Dance Motion, Minmini, and many more. 

These tools are helping businesses in many ways, from automating repetitive tasks to generating financial advice. 

Our mission is to help 1 Million+ businesses by automating their processes with the help of AI and building future-proof and intuitive AI-powered solutions based on market trends and their business needs.

How to use AI in small business 

Initially, focus on pinpointing the precise ways in which AI can improve your business processes. Whether it’s automating repetitive tasks, generating content, or personalizing experiences, understanding the potential applications of AI is essential. 

Once your objectives are clear, you can choose an AI tool.

Choose the Right AI Tools

In order to meet the various requirements of small businesses, there are numerous AI tools and platforms available. Evaluate and choose the ones that align with your objectives, ensuring they are user-friendly and integrate smoothly with your existing workflows.

Create a personalized tool

Whether it is for content creation, video editing, automating repetitive tasks, or improving customer service, AI has you covered. You can make custom AI tools that are tailored to your business needs.

In order to meet the needs of your business, you can also create a customized tool.

Consult a specific vendor

You should consult a specialized AI vendor to improve your business or to design AI-powered tools related to your niche. They can empower your creative endeavors and bring innovative solutions to your projects that will save your TIME you and EFFORT


In conclusion, the integration of AI in small businesses is not merely a technological advancement; it is a strategic imperative. The positive impact of AI on efficiency, decision-making, and customer engagement is revolutionizing the way small enterprises operate and compete. 

As AI technology continues to evolve at a rapid pace, embracing these innovations is key to staying relevant and thriving in the dynamic business landscape. Small businesses that proactively leverage the power of AI will not only survive but also flourish in the digital era, setting the stage for sustained growth and success.

So why wait?

Create AI-enabled solutions for your company. Contact us now:

We are an award-winning technology firm with extensive expertise in creating spectacular digital success stories for a wide range of businesses. 

Let’s speak about it and join the wave of innovation

Mahtab Fatima

Mahtab Fatima

Digital Marketing Manager


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